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Client Services And Training Officer

Job No: RS32723
Location: Melbourne, VIC

  • EARN a Negotiable Salary Dependent on Experience + Super

  • Join an Industry Leading Financial Services Management Provider

  • Utilise Your Existing Experience & Develop Your Career Further!

About The Company 

Our client is a trusted advisor of software and software services to Australian Financial Service Licensee holders. Their solutions are software, outsourcing, and payment gateways, customized to the financial planning industry. They are a fast-growing company looking for an exceptional person to join their team of industry professionals. 

About The Opportunity

They are now looking for a Client Services/Training Support Officer to join their company in Melbourne CBD, VIC, with the potential to earn an Attractive Negotiable Salary + Superannuation. 

Reporting directly to the Operations Manager some of your responsibilities will include:

  • Conduct webinar training sessions for new users
  • Upskill and coach existing users
  • Periodically fulfill administrative tasks such as phone and email support
  • Provide clients with a reliable and friendly contact point
  • Assist processing staff in reconciliation during busy periods
  • Involvement in the business to develop skills and knowledge

About You 

  • Previous training experience or interest with an understanding of the industry
  • Will have the ability to perform a variety of tasks across support, training, and admin
  • Excellent computer literacy skills ideally in Microsoft, excel.
  • Exceptional written and verbal communication skills with proven skills in telephone support
  • The desire to build long-standing industry relationships
Experience in Australian financial services industry or experience preparing and conducting training webinars is desirable but not essential. 

What's in it for You?

  • Flexible working arrangements
  • Opportunity to progress into an Account Management position
  • You will be joining a small but support team of industry professionals
  • Fantastic CBD location
  • Take advantage of entry to the lucrative SaaS job market

If you are looking to take the next step in your career, apply today and don't miss out starting this exciting opportunity as soon as possible!



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